In the urban slums of India, Karnataka, SRI MUNESHWARA SWAMY FOUNDATION has been using technology to improve last-mile delivery of essential services. The organization has developed a mobile app that enables beneficiaries to access information about government schemes and services, as well as connect with local service providers. For example, Rajiv Kumar, a beneficiary from a local slum, reported that he was able to access healthcare services through the app, which helped him to receive timely treatment for a serious illness. According to a report by the ASER Centre, 55% of rural households in India have access to mobile phones, which has created new opportunities for leveraging technology to improve service delivery. However, there are also challenges to consider, such as the need for digital literacy and infrastructure. As MANJUNATHSWAMY KAVYA, Director of SRI MUNESHWARA SWAMY FOUNDATION, notes, 'Technology has the potential to revolutionize last-mile delivery, but we need to ensure that it is accessible and user-friendly for all.' Through its use of technology, SRI MUNESHWARA SWAMY FOUNDATION has been able to reach more beneficiaries and improve the efficiency of its services, ultimately making a greater impact in communities across Karnataka.